FAQ

Thank you sincerely for choosing our product — we hope it brings exactly the kind of fun you’re looking for!

The MetFut AR Motion Gaming Console is designed for healthy, active play. It blends motion-based games (play with your whole body) and controller games (puzzles & classics), turning passive screen time into engaged playtime. Kids stay moving, involved, and entertained—not just sitting still.

If you’re new to its features, we recommend checking the product manual first to get the most out of your play experience.   

 

If you need any assistance, please feel free to contact us at metfutsup@163.com.

Here are some answers to frequently asked questions:

Equipment requirements

  • HDMI Compatibility: Works with devices using a standard HDMI Type-A port (14mm wide x 4.5mm thick), including Smart TVs, gaming monitors, and projectors.
  • Audio Output: Sound plays through your connected device's built-in speakers (e.g., TV, computer, laptop, projector speakers).

    No Sound? Try this first:
    If you have external speakers connected to your TV/monitor/projector, disconnect them temporarily. Check if sound now comes from the device's own speakers. If this solves the issue, your external speaker setup needs adjustment.


  • "No SD Card" Error
    1. If the TV displays "No SD card, please insert": Clean the SD card's contacts with alcohol and reinsert it firmly.
  • HDMI Connection Issues

1. Check if the HDMI port matches the selected TV input channel.

2. Inspect the HDMI port for looseness, corrosion, or dust.

3. Try a different certified HDMI cable or test the device on another display.

Game packs & Songs download

  • Game packs: Our R&D team is developing it, and it will be updated to our official website from time to time. Please pay attention to the Download page.
  • Songs : There will be many music updates soon. Please check the Download page.

Wireless controllers

Controller C1 / C2

  • C1 is the main one, usable in single/double mode; C2 can only be used in two-player mode.
  • Check if the red signal light on the handle stays on. If it's flashing or off, replace the low/out battery timely.


Note : lf there's no operation for 5 minutes, the controller enters sleep mode, press the Start button to wake it up.

Others

Q1: How to optimize camera game performance?

A: For the best experience:

  • Position: Place the console directly below the center of the TV, with the player standing at the center of the screen.
  • Space: In single-player games, ensure other people stay out of the camera's field of view to avoid detection interference.
  • Lighting: Maintain stable and sufficient lighting, avoiding strong light or glare that may affect sensor detection.
  • Camera Angle: Adjust the angle based on the game and the player's height. Typically, position it to capture the player's upper body (except for games like "Happy Hopping")

Q2: How do I exit a motion-sensing game?

A: Two ways:

  • Motion Control: Move your hand to the top-left( Back area )→ Confirm exit by selecting ✓→ Cross arms to return to the home screen.
  • Controller : Press the Confirm button (Controller 1)→ Press Confirm to exit → Press Back to return to the home screen.

Q3: How do I exit puzzle/classic games ?

A: As follows:

  • Puzzle: Press the Confirm button (Controller 1)→ Press Confirm to exit → Press Back to return to the home screen.
  • Classic: Hold the Back button (Controller 1) for 3 seconds to return to the list → Press Back again to return to the home screen.

Q4: How do I switch between single/dual mode in classic games?

A: Hold the Select button to choose→ Press Confirm to enter the mode.

(Pro Tip: Skip long intros like Contra 2 by pressing the Confirm button.)